Job Description

Summary/Objective

The Territory Sales Account Manager is responsible for managing and growing a designated territory of independent retailers, driving sales of our service contracts, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in sales, excellent relationship-building skills, and a passion for delivering top-notch service.

Essential Functions

Account Management:

• Develop and maintain strong relationships with independent flooring retailers in the assigned territory.
• Serve as the primary point of contact for flooring retailers, addressing their needs, concerns, and inquiries promptly and effectively.
• Conduct regular in-person and virtual meetings with flooring retailers to review performance, discuss opportunities, and provide training on products and sales techniques.
• Acts as internal point of contact and works closely with cross-functional partners to implement new clients.

Sales Growth & Reporting:

• Drive sales growth within the territory by implementing strategic sales plans and initiatives.
• Identify and pursue new business opportunities with potential retailers to expand the company's market presence.
• Monitor and analyze sales data to identify trends, track performance, and adjust strategies as needed to meet and exceed sales targets.
• Prepare and present regular reports on sales performance, market conditions, and territory activities.
• Maintain in-depth knowledge of client contracts and contract deliverables. Participate in the contracting/re-contracting process as needed.

Training and Support:

• Provide comprehensive training to retailers on the features, benefits, and selling points of our service contracts.
• Offer ongoing support and coaching to retailers to enhance their sales effectiveness and product knowledge.
• Develop and deliver training materials, presentations, and workshops tailored to the needs of individual retailers.

Customer Satisfaction:

• Ensure high levels of customer satisfaction by addressing issues promptly and maintaining a proactive approach to service.
• Work closely with the customer service team to resolve any escalated issues and ensure a seamless experience for retailers and end customers.
• Escalate issues appropriately and effectively when necessary throughout all levels of the organization

Travel

Up to 50% travel

Required Education and Experience

• Bachelor’s Degree and/or 5+ years of account management experience
• Proven experience in flooringn sales, account management, or a related role, preferably in the service contract or retail industry.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Self-motivated, proactive, and results-oriented with a strong customer service focus.
• Demonstrated ability to drive sales growth and achieve targets.
• Excellent communication skills, tact, and business acumen
• Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in using CRM software and Microsoft Office Suite.
• Willingness to travel as needed to meet with clients and attend industry events

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.

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